Refund Policy

At DARKODE, all merchandise is produced and fulfilled through third-party print-on-demand partners, including Printful. As products are made-to-order, all sales are generally considered final once production has begun.
 

We do not accept exchanges, or refunds for:

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• change of mind;

• accidental purchases;

• buyer’s remorse;

• minor variations in colour, print placement, or product appearance;

• delays caused by shipping carriers, customs processing, or circumstances outside of our control.
   

We accept exchanges in case of:
 

• incorrect sizing selections;

• incorrect colour selections.

Customers are responsible for reviewing product descriptions, sizing information, and shipping details carefully before completing a purchase.

If an item arrives damaged, defective, or incorrect, customers must contact us within 14 days of delivery at darkode.studios@gmail.com and provide:
 

• the order number;

• a description of the issue;

• clear photographic evidence where applicable.
   

Eligible claims will be reviewed in cooperation with our fulfilment partner. DARKODE reserves the right to determine, at its sole discretion, whether a replacement, store credit, refund, or no action will be provided.
 

DARKODE is not responsible for:
 

• lost or stolen packages marked as delivered;

• incorrect addresses submitted by customers;

• failed delivery attempts;

• carrier-related delays;

• customs fees, import duties, or local taxes;

• third-party shipping errors or service interruptions.
   

To the fullest extent permitted by applicable law, DARKODE disclaims liability for indirect, incidental, consequential, or financial damages arising from purchases, shipping issues, fulfilment delays, product use, or refund disputes.
 

Nothing within this policy affects statutory consumer rights that cannot legally be excluded under applicable law.